Frequently Asked Questions

1. What is the role of the Bulgarian Point of Single Contact?

Reply: The role of the Bulgarian Point of Single Contact (PSC) is to assist service providers who wish to provide services in Bulgaria by connecting them to the competent authorities in order to complete all relevant procedures. The Bulgarian PSC is part of the network.

2. How can I find information on the procedures and services available through the PSC?

Reply: Demand for services and procedures is performed by the PSC homepage, as a variety of ways to reach the desired information is provided. There is a menu for easy orientation in the functionality in the left side of the main portlet. The Procedures A-Z link takes you to an index page of all procedures. The Services A-Z link takes you to an index page of all services. The Procedures link directs you to the Search by keyword section and automatically selects Procedures in the drop-down list. The Services link directs you to the Search by keyword section and automatically selects Services in the drop-down list. The Incremental search link directs you to a search selection depending on whether you are a physical or a legal person.

3. I cannot find information about the procedure that interests me. What should I do?

Reply: It is possible that the information you need is not available on the PSC website or that your search approach is incorrect. In both cases you can contact us using the feedback form in the Contact Us menu. We will do our best to help you.

4. Do I need to register to use the services on the PSC website?

Reply: Registration on the PSC website is not required for consideration of the information content. Registration is required in case you want to request an electronic service. For the majority of services you are required to have a digital signature to request an e-service, apart from registration on the PSC website.

5. How do I register on the PSC website?

Reply: Registration on the PSC website is done through the registration link located in the upper right corner of the website. An Account creation portlet opens, where you have to fill in the required fields Name, Username and E-mail. The Text verification   field serves to enhance the security of the portal and is also required. If the text proposed in it is difficult to read, press the Save button, which will refresh the form and you will be offered a new text input. After registration, the user will receive a message in their e-mail inbox - Confirmation of a successfully created account. It contains the automatically generated password for the user's account. This password must be used for the first user authorization in the system.

6. I am a citizen of another EU Member State, can I provide services in Bulgaria without establishing in the country?

Reply: Yes, according to the Law on the Provision of Services, citizens of EU Member States and countries that are parties to the Agreement on the European Economic Area may provide services within the scope of Directive 2006/123/EC in Bulgaria, cross-border or temporarily without establishment, but only if they are legally established in the EU and have acquired the right to perform the action under their national law. For some of the services provided temporarily, without establishment, you are required to notify the competent Bulgarian authority.

7. What is the difference between establishment and cross-border or temporary provision of services?

Reply: In case of establishment, the service provider is doing business for an indefinite period of time through a stable infrastructure from where the business of service providing is actually performed. Establishment cases relate to a person (an individual or a company) established in a Member State of the European Union, who is entitled under their national law to perform a specific activity in the services sector and wishes to do this activity permanently in Bulgaria. In case of cross-border or temporary service provision, a person established whitin the territory of a Member State operates a temporary business within the territory of another Member State, in which they have no seat. Temporary provision of services is characterized by the absence of a stable and continuous participation in the economic life of the host Member State. There is no definition of "temporary service provision" as it should have a different definition for the different types of services, in view of the specifics of the different activities. Competent authorities themselves determine the criteria and rules for when the provision of a service is a temporary provision of service and when it is considered establishment.

8. Can I request all services electronically through the PSC website?

Reply: At the moment only a small part of the services can be requested electronically through the PSC website.

9. Do I need an electronic signature for requesting electronic services through the PSC website?

Reply: To request electronic services that are available on the PSC website, you are required to have a qualified electronic signature issued by a certification services provider that is licensed by the Communications Regulation Commission. The Communications Regulation Commission in Bulgaria provides additional information on regulations; the register of certification services providers issuing qualified electronic signature certificates; applications related to the provision of certification services, and more, at: http://www.crc.bg/section.php?id=39&lang=bg.

10. I have an electronic signature issued by another Member State, can I request an electronic service in Bulgaria with it?

Reply: When requesting an online service in Bulgaria, only electronic signatures issued under the terms and conditions set out in the Electronic Document and Electronic Signature Act and related regulations are recognized. At present, there is no technical ability to request an electronic service in the Republic of Bulgaria with an electronic signature issued by another Member State.

11. Where can I find information on PSCs in other EU Member States?

Reply: Information and links to the PSCs of all Member States, as well as those of Liechtenstein, Iceland and Norway, are available at the special portal created by the European Commission, at: http://ec.europa.eu/internal_market/eu-go/index_en.htm.